Mystery Shopper for online businesses

Mystery shopping services have been a staple for department stores, hotels and restaurants for many years as a way of evaluating customer experiences and service. Because employees are unaware of the secret customer’s identity, mystery shoppers receive the same service as every other visitor that day.  Good or bad.

ONLINE SHOPPER PROGRAM

Online mystery shopper programs demand their secret customers have a good understanding of how websites work and what might be wrong when problems arise.

MYSTERY SHOPPING SOLUTIOn

These days many retailers and businesses are running their own website and online store, in addition to a physical brick-and-mortar location. A mystery shopping visit can find more customers.

WHAT DO WE DO?

Our online web mystery shopper visits a website to purchase a product, and evaluate the website usability, and customer service received.

WHY YOU SHOULD CHOOSE US

We deliver true results, focusing on strategic decisions and practical actions tailored to our clients' unique reality.

Our clients are the most important people in our firm. Clients are not dependent on us, we are dependent on them. Our clients do not interrupt our work, they are the purpose of it.

We advise on your business on their most critical issues and opportunities